Long Distance Relocation Services

We learned very quickly that anything these people said on the phone was worthless if it wasn't confirmed via email - which means they never once confirmed what they said on the phone with hard print proof via email. The last example was being told that we were due a refund of $510 for not delivering within their promised date range. Also, they never responded to our certified mail outlining our claim for damages and lost items. To anyone thinking about using these people, These are the type of people for which the term caveat emptor came to be. I and many others have warned you.

Move size: Partial Move Service cost: $3400

I doubt this will be posted because they've deleted my reviews on their site, and on Facebook. Beware this company is a scam you will lose thousands, they will lie to you, destroy your stuff and not move your stuff in like they say. This was the most stressful experience. I was in tears having contractions at 6 months last night from all these [EDIT] did. They even tried getting into an altercation with my veteran husband after he told them to do their jobs and stop standing around doing nothing. One mover was puking and passing out as soon as he got here. The driver [EDIT] me and kept asking for food and water. One [EDIT] did the actual moving. But nothing was put in the rooms right, furniture destroyed. We still have furniture blankets because they forgot knives to cut them off and got tired of doing it after I gave them my kitchen steak knives for heavens sake. Nothing was put back together!! They even lost my sons hardware for his bed so now no bed for my 6 year old just a mattress on the floor!! I tried posting photos but this review site is making even putting a review up difficult!

Move size: 2 Bedroom Home Service cost: $4700

I have the sort of job that keeps me moving between states every year or two. Over the past two decades, I have moved interstate more times than I remember. I have almost never used the same moving company twice. Long Distance Relocation Services has changed that – their professionalism, care, safety standards and overall excellent service have no equal as far as I am concerned. Moving a 1-bedroom apartment is harder than it sounds but my movers, Victor and Andrew, had all bases covered. Customer service was excellent and always ready to go the extra mile. I will be moving again within a year, and I will definitely be using Long Distance Relocation Services again.

Move size: 1 Bedroom Home Service cost: $4500

Who would have figured out the relocation services would be that great? I just want to be honest, when I sought the services of these movers, I merely expected average. I did not have anything extraordinary in mind. Apparently, these relocation experts also had their expectations. They were out to ensure I was thoroughly satisfied at the end of the relocations. I can confidently say the team managed to achieve that objective. I still feel contented every time I think of Long Distance Relocation Services.

Move size: 2 Bedroom Home Service cost: $5000

Shifting your family across the country for Indiana to Georgia is a scary thought – how in the world do you organize everything you own from a 4-bedrom house in boxes and know where everything goes at the end? Easy - choose Long Distance Relocation Services. These guys did everything right, from the packing to the delivery. It all went like clockwork and we got our stuff unloaded and delivered to the right rooms in a jiffy. The best thing was the price – kudos for keeping great service affordable.

Move size: 4 Bedroom Home Service cost: $6500

Moving a 4-bedroom house from TN to FL is no joke. Having moved long distance before, we knew we had to get a reliable company. Long Distance Relocation Services seemed like the perfect choice on paper.. and proved to be even better in reality! They did a wonderful job of everything right from the moment they gave us their assessments on how long it would take to when they delivered the final piece safe and sound on time at the end.

This was our first time using Long Distance Relocation Services but it certainly won't be our last.

Service cost: $5600

STOP! Do NOT hire this company! The 5 Star reviews are all suspiciously similar (possibly paid/fake reviews). Read the 1 Star reviews .. pure nightmare stories. SAVE YOURSELF. A move is one of the most stressful events in life, and Long Distance Relocation Services (LDRS) will take full advantage of your vulnerability. LDRS will lie to you with their low quote and then CHARGE you far more (Thomas Philbin quoted me $4600 on 3/21/18, then 3 MONTHS LATER -- just 3 DAYS before my move when I had no other choice -- Lissa called to "finalize" the move, marking up the cost 27-28% more than the quote, even though Thomas told me, he had far overestimated the cost, and there would likely be a reduction not an increase). They will hold your belongings HOSTAGE, and pack and repack your belongings until they are destroyed (they admitted they left my belongings somewhere outside Sacramento, and were combining them with other moves; its been 4 WEEKS and my belongings are still missing). They will NOT DELIVER as promised (Thomas Philbin told me it would be 10-12 days from when they PICKED UP my belongings, and charged me for STORAGE even though he knew they would never deliver in that timeframe). They use misinformation in the contract confusing "delivery [time] frames," "delivery window," and "first available date for delivery." Even though I could have accepted delivery in Miami the next day, Thomas convinced me to state a delivery date beyond the 10-12 days, just as a fair guess, then Paula has since calculated the delivery timeframe 17 business days from that date, which is complete fraud. Their "customer service" will leave you on hold, miss you calls, not call you back, put you on hold 25+ minutes, yell at you, and threaten you. Watch out for Thomas Philbin, Lissa, Elizabeth (Liz), Leann, Brandy Jones, and their boss Paula R. Thomas Philbin will try to sound like your best friend, but his only job is to low ball the estimate, to get you locked in with a deposit and then make everything sound easy and like it will be no problem at all. Then comes Elizabeth and Lissa who coordinate the move, but their job is to find every way possible to mark up the move, bully you by claiming that "anything glass is extra" and that "you'll need special packing for that." Read the reviews, it happens in every case so they know their estimates are lies. LDRS marked the cost they charged for my move up 28%. Some other moves listed on this website were marked up 50% or more. Despite my requests to put "finalizing the move" in writing, Lissa purposely avoided emailing with me because her job is to strongarm you into paying more. She purposely did this 3 days before my move when I already had a closing date, a flight and hotel, friends coming to help, and no other choice but to go forward with LDRS. This is a type of adhesion contract, and it is illegal. The crew chief for the move was Stanislav Khodkevich, a young Russian man who was friendly, but was far too inexperienced. He struggled, and was ultimately unable to park the moving truck properly on the loading dock at the San Francisco storage facility, and he had a difficult time navigating the tight SF streets. The crew was both a day late, and then arrived late on the second day, so it was a near disaster as they did not get to the storage facility until nearly 5pm and it closed at 6pm. We rushed to empty the unit with the help of 3 friends. Without the assistance of my crew I would have had to delay closing, change my flight, miss work, and try to coordinate yet another day for moving. The crew seemed over worked, and ill informed. The movers broke the security window at the entrance to my building, said they would fully cover the cost of replacing the entire window, and then never followed up. When LDRS refused to pay, I had to file a police report, and the building fixed the window for $468 (because the security bars had to be removed), and then charged me. LDRS then claimed they could break whatever they wanted and that they were not liable, but they could not point to any part of the contract that allowed them to break my property or the property of a third party and not be liable. They still have not paid. Then comes the customer service nightmare with Leann, Brandy, and their boss Paula R. Their aggression, heartless apathy, and willingness to flat out lie to you as part of their job will astound you. They do not care about you, your belongings, what they promised, or how much it cost. They avoided my phone calls, put me on hold more than once over 20 minutes (hoping I would give up), and said they would call me back but failed to do so. Brandy is one of the worst, as did everything she could to avoid talking to me, when I did catch her on the telephone she agreed with me several times, but then changed her mind when the iron fisted Paula came down on her. Paula ended up yelling at me and using pejorative language in an attempt to scare me off. I documented our conversation immediately afterward, asking for it to be escalated to her supervisors but she did nothing.

LDRS claims on its recorded message that they have a A+ rating from the Better Business Bureau (BBB) but I have found no evidence of this. I filed a BBB complaint, and LDRS responded with lies that were easily disproved with the contract. I will be filing claims with the U.S. Department of Transportation and with the State Attorney General's Office in at least four states.

Move size: 2 Bedroom Home Service cost: $5859

Do not even consider this company. The five star ratings have to be bogus - I can't believe anyone would be happy with their service. They did not come out and look at my belongings but estimated $5500 over the phone based on the size of my house. This changed to $11,000 when I gave them a more complete list of items including the exact number of boxes of each size. Final cost was $17,900 for a 2200 square foot house and they did no packing except a couple of pre-arranged items and the glass from tables.

I contracted with Long distance relocation services and paid $17,900 for a move from Sacramento to Albuquerque. They subcontracted to Long Distance Van Lines of Florida (as evidenced by my credit card statement). LDVL was beyond awful. I have moved 6 times in my adult life and have never experienced anything remotely this bad. I was promised one truck so that our goods would not go into storage or be transferred. They showed up with 2 small trucks. Upon pickup, they gave me a bill of lading/itemization that was blank, and once I finally got a copy of the one they had written (at the end of the unloading) it did not designate items. They just wrote "box" rather than the items listed on the top of the box. Other items were illegible. As an example of the quality of their work, they packed my fragile lamps (which I had paid extra for) in one huge box and then placed my very heavy vacuum cleaner on top. In between pick up and delivery, the items were moved at least once and likely twice (the driver referred to storage). The final loading people paid no attention to markings on the box and at least half of the boxes were upside down, despite large red "fragile" stickers on all sides that indicated which side up. In addition, the driver was a rude, obnoxious bully and bullied me into signing the paperwork by saying the workers would finish up and do anything I asked. Even the workers appeared embarrassed. Instead, the driver pulled out immediately without offering me a checked off list of items or the chance to look at the truck. He didn't place furniture in normal places and banged up the wall when they dropped a heavy dresser (It didn't occur to them to take out the drawers to make it more manageable - which is what we did to get it into the correct room). He refused to reassemble our armoire and our garage shelving, both of which the company took apart. I had hired Long Distance Relocation Services because they claimed they were specialists with fragile/valuable items. I then hired a professional to specially pack my fragile antiques each item in a separate box with multiple layers of packing and sometimes a double box with additional packing. Still they managed to break several priceless antiques that were very well packed. In addition, they broke the front legs off an antique bedside table and multiple other large dings, dents and scratches on furniture. We now have many missing items but have no idea what boxes are missing because they did not check things off as they unloaded. I made 6 calls and 4 emails to the company with no return contact until a wrote a poor review. Then someone called the next day and offered me $400 to remove the poor review. What a joke.

Move size: 4 Bedroom Home Service cost: $17900